CANCELLATION POLICY
All reservations are secured by credit card or gift certificates. A 24
hour cancellation/change notice is required for services and 72 hours
notice for spa packages or groups. Cancellation/changes after the
required time are subject to a $25 late cancellation/change fee. No
shows will be charged $25. Groups and packages are charged $25 per
service booked. Note: Scheduling an appointment at Aquablue Skin
& Body Spa is an acknowledgement of these terms.
PUNCTUALITY
To ensure enjoyment of a relaxing spa experience, please plan to
arrive at Aquablue at least 15 minutes before your first service is
scheduled. This will allow time to update your client profile, change
into an Aquablue robe and relax before your treatments begin. You
may also wish to use our steam shower or dry sauna to enhance the
effectiveness of your treatments.
FOR YOUR PROTECTION
We cannot be responsible for loss or damage to personal articles including
clothing or accessories. Please keep all valuables with you during your
appointment. On spa days, please leave your jewelry at home.
SPA AMENITIES
Aquablue provides a changing room, steam shower and dry sauna,
lockers, spa robes and sandals, towels and grooming essentials, as well
as a comfortable relaxation room to relax in before and after your
services. We ask that you kindly leave any cellular phones, beepers
and pagers at home, so that both you and our other clients can fully
relax and enjoy their time at the spa.
PAYMENT
All prices are subject to change without notice. We accept Mastercard,
Visa and American Express for payment and reservations.
GRATUITIES
The decision to extend a gratuity should be a result of the client
experience. Upon exceptional service, a usual 15-20% of the service
price is recommended for gratuity. Gratuities are not included in any
treatment prices. 20% gratuity is automatically added to all spa parties.
GIFT CERTIFICATES
Beautifully wrapped Aquablue Gift Cards in any denomination
are available at our reception desk. Ask about our packages and
treatments which may be ideal for a loved one, valued client or friend.
PARKING
There is ninety-minute free parking in front of the spa on Main Street,
two-hour free parking behind the spa which is accessed from northbound
Monterey Street, and two-hour free parking in the lot on Salinas Street
between Gabilan and West Alisal (behind La Fogata). Parking is also
available in the parking garage next to the Steinbeck Center.
CHILDREN
Anyone under the age of 16 needs to be accompanied by an adult at
all times.
Aquablue is a non-smoking facility.
